What is Kickstarter?
Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.
Last updated: April 14, 2021 06:41
What does it mean to back a project (pledge)?
When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. Besides getting the product itself, you’re also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.
Last updated: April 14, 2021 06:41
How do I pledge?
In order to pledge, click that green button that says “Back this project”. You’ll get to select your shipping country and choose your desired pledge level and reward.
Last updated: April 14, 2021 06:41
When is my money collected?
Your money will be collected only after the project ends on May 14, 2020. If the project is cancelled for any reason, you won’t be charged.
Last updated: April 14, 2021 06:41
What payment methods can I use?
You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.
Last updated: April 14, 2021 06:41
When will I get my pre-order?
The newest mütesync mute buttons are set to ship in July. Please note that this is an estimate, as you’re pre-ordering the product.
Last updated: April 14, 2021 06:41
Why would I buy the mütesync mute button?
Working from home is here to stay and this lighted, physical mute button makes it a little bit easier. � Get one for you, your child, and your employees. We’re offering a deep discount here on Kickstarter.
Last updated: April 14, 2021 06:41
Where do you ship?
We ship worldwide!
Last updated: April 14, 2021 06:41
What type of USB is it?
The button ships with a USB-C to USB-C cord but the plug is external so it’s easy to swap out a USB-C to USB-A (Standard). Or you can use a USB-C to USB-A dongle.
Last updated: April 14, 2021 09:04
Do you have a wireless option?
This button is wired but we have plans to add wireless in a future version.
Last updated: April 14, 2021 10:32
Does it work with Zoom in the background?
It does, you can try our software out here
https://mutesync.com/virtual-zoom-mute-button
Last updated: April 14, 2021 10:32
What is the light status when not in a meeting?
It is customizable. By default the light is off when not in a meeting. But you can choose any color you like if you prefer the button to always be lighted.
Last updated: May 09, 2021 06:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.